Shipping / Pickup Policy

Last Updated: 28 July 2026

This Shipping / Pickup Policy explains how you receive your Detergent Powder product after a registration or repurchase order is approved.

1. Pickup-Based Fulfilment

Extra Life currently fulfils registration and repurchase orders primarily through in-person pickup from our designated pickup address, rather than courier home delivery. The current pickup address is published on your registration confirmation and in the member panel/app, and is also available from us directly:

Extra Life — Pickup Location
123 Business Hub, Katgora, Chhattisgarh, India

2. When Product Becomes Available

Once your registration or repurchase request is approved by our admin team, your product is prepared for handover. We will notify you (through the member panel/app notification and/or the contact details you provided) once your product is ready for pickup. Please carry a valid form of identification and your Member ID when collecting your product.

3. Approval Before Fulfilment

Product is only released after your registration or repurchase request has been reviewed and approved, and (where applicable) your payment has been verified. Please refer to our Terms of Service and Refund Policy for what happens if your request is rejected instead of approved.

4. Delays

While we aim to make product available for pickup promptly after approval, delays can occasionally occur due to stock availability or logistics. If your pickup is delayed beyond a reasonable time, please contact us with your order/repurchase reference number and we will provide an update.

5. Courier / Home Delivery

We may introduce courier-based home delivery for certain locations in the future. Where this option is offered, applicable shipping charges, delivery timelines, and any additional terms will be clearly communicated to you before you opt for it, and this Policy will be updated accordingly.

6. Damaged or Incorrect Product

Please inspect your product at the time of pickup where possible. If you discover any damage, defect, or discrepancy after collection, please refer to our Refund Policy for the applicable replacement process and timelines.

7. Contact Us

Extra Life
123 Business Hub, Katgora, Chhattisgarh, India
Email: info@extralife.com
Phone: +91 7000373821