Extra Life – Pure Clean, Better Living

Last Updated: 28 July 2026

Extra Life provides members with the ability to request deletion of their account and associated personal data from both our website/member panel and our Extralife - Members Android application, in line with Google Play's requirements for apps that support account creation.

1. How to Request Account Deletion

You may request deletion of your account in either of the following ways:

Within the app/member panel: Go to My Profile → Account Settings and select the account deletion option, or contact our support team directly through the Platform.
Without logging in (Web form): Email us at info@extralife.com from your registered email address, or write to us at our postal address below, with your full name, registered Member ID, and phone number, clearly stating that you wish to delete your account and data.

2. What Gets Deleted

Upon a verified deletion request, we will delete or irreversibly anonymise the following categories of personal information associated with your account:

Your name, email, phone number, date of birth, gender, and profile photograph
Your address and KYC document numbers/images (Aadhar, PAN)
Your bank account and UPI details
Your login credentials

3. What We May Retain, and Why

Certain information cannot be immediately deleted and may be retained for a limited period even after your account deletion request is processed, where required by law or legitimate business need, including:

Financial and transaction records (registration payments, repurchase payments, commission and withdrawal history) — retained as required under Indian tax, accounting, and financial record-keeping laws;
Fraud-prevention records — where necessary to detect or prevent fraudulent activity;
Records reasonably necessary to resolve any open dispute, grievance, or legal obligation involving your account.

Any information retained under this Section will not be used for any purpose other than the specific legal or compliance reason it was retained for, and will be deleted once that reason no longer applies.

4. Effect on Your Network & Wallet

Deleting your account will permanently remove your access to the Platform, including any remaining wallet balance. We strongly recommend withdrawing any available wallet balance before submitting a deletion request, as amounts forfeited due to account deletion are treated in accordance with our Refund Policy and are not separately refundable after deletion. Deleting your account does not remove historical commission records of members in your upline who were already paid commissions generated through your account prior to deletion.

5. Processing Timeline

We will verify and process account deletion requests within 30 days of receiving a valid, verified request. We may contact you to confirm your identity before processing the request, to prevent unauthorised deletion of your account.

6. Contact Us