Privacy Policy

Last Updated: 28 July 2026

Extra Life ("Extra Life", "Company", "we", "us", or "our") operates the website extralife.in, the Extra Life member panel, and the Extralife - Members Android application (together, the "Platform"). This Privacy Policy explains what personal information we collect from members, visitors, and app users, why we collect it, how we use and protect it, and the choices you have. By registering on the Platform, browsing our website, or using our mobile application, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We collect information that you provide directly to us, information generated as you use the Platform, and information related to your network of referrals.

1.1 Account & Identity Information

• Full name, email address, mobile number, and alternate phone number
• Date of birth and gender
• Login password (stored in encrypted/hashed form)
• Profile photograph, if uploaded

1.2 Address & Identity Verification (KYC) Information

• Residential address, city, state, pincode, and country
• Aadhar number and PAN number, and scanned copies of these documents where uploaded

1.3 Financial & Payment Information

• Bank account details — account holder name, bank name, account number, IFSC code, account type, and UPI ID — for the purpose of processing withdrawals of your commission earnings
• Nominee details, where provided
• Registration and repurchase payment details, including payment mode, reference/UTR number, payment date, amount, and payment screenshots submitted for verification

1.4 Network & Business Information

• Your sponsor/referral relationship and the members in your downline network
• Wallet balance, commission history, rank, and transaction records
• Withdrawal requests and repurchase order history

1.5 Technical & Usage Information

• Log data such as IP address, browser type, and access times when you use our website
• Device information, app version, and crash/error logs when you use our Android application
• Session tokens used to keep you securely signed in

2. How We Use Your Information

We use the information we collect to:

• Create and administer your member account, including verifying your identity and processing your registration or repurchase requests
• Calculate, distribute, and display commissions earned through your referral network in accordance with our compensation structure
• Process withdrawal requests and transfer funds to the bank account or UPI ID you provide
• Verify payments through the reference details and screenshots you submit
• Communicate with you regarding your account, transactions, approvals, rejections, and important updates via email, SMS, or in-app notifications
• Maintain the security of the Platform, detect fraud, and prevent unauthorised access
• Comply with applicable legal, tax, and regulatory obligations, including those under Indian direct selling and consumer protection regulations
• Improve our products, services, website, and mobile application

3. How We Share Your Information

We do not sell your personal information to third parties. We may share information in the following limited circumstances:

• Within your network: Certain information such as your name, member ID, rank, and status may be visible to your sponsor and to members in your downline, as this is inherent to how a referral-based network functions.
• Service providers: We may share information with trusted third parties who help us operate the Platform, such as hosting providers, payment verification, email/SMS delivery services, strictly for the purpose of providing these services to us.
• Legal & regulatory compliance: We may disclose information where required by law, court order, or governmental authority, or to protect the rights, property, or safety of Extra Life, our members, or the public.
• Business transfers: If Extra Life is involved in a merger, acquisition, or sale of assets, member information may be transferred as part of that transaction, subject to this Policy.

4. Data Storage & Security

Your information is stored on secure servers with access-controlled databases. Passwords are stored using industry-standard hashing algorithms and are never stored or transmitted in plain text. Access to sensitive information such as KYC documents and bank details is restricted to authorised personnel who require it to process your requests. While we take reasonable technical and organisational measures to protect your information, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

You may:

• Access and update most of your personal, address, professional, and bank details at any time from your member profile
• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated personal data, subject to our obligation to retain certain records (such as transaction and commission history) for legal, tax, and audit purposes

To exercise any of these rights, please contact us using the details in Section 9 below.

6. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal, accounting, and regulatory obligations, resolve disputes, and enforce our agreements. Financial and transaction records may be retained for longer periods as required under applicable Indian tax and business laws.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the website is used. You can control cookies through your browser settings; disabling cookies may affect certain features of the website.

8. Children's Privacy

The Platform is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Extra Life
123 Business Hub, Katgora, Chhattisgarh, India
Email: info@extralife.com
Phone: +91 7000373821

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last Updated" date, and continued use of the Platform after such changes constitutes your acceptance of the revised Policy.